1. Introduction
Snow Joke LLC (“Snow Joke LLC,” “we,” “us,” or “our”) provides lawn care and seasonal snow removal services in the Louisville, Kentucky area. This Privacy Policy describes the information we collect through snowjokelawncare.com (the “Website”), how we use it, and the choices you have.
2. Information We Collect
We collect information in two ways: information you give us directly, and limited technical information generated when you visit the Website.
- Information you submit through the estimate request form or by contacting us by phone or email.
- Basic technical data your browser sends automatically, such as IP address, browser type, device type, and pages requested, which is typically recorded in server and hosting logs.
3. Contact and Estimate Request Information
When you submit an estimate request, we collect the following details so we can evaluate and respond to your request:
- Full name, email address, and phone number
- Property address, city, and ZIP code
- Property type and property size
- Requested service, desired service frequency, and preferred service date
- Any additional details you choose to provide
- Submission date and time
4. How We Use Personal Information
Information submitted through the estimate form is used to:
- Evaluate your service request and prepare an estimate
- Respond to your inquiries
- Coordinate potential services, scheduling, and follow-up
- Protect the Website from spam, abuse, and fraudulent submissions
- Meet legal, accounting, or regulatory obligations where applicable
5. Customer Communications
We may contact you by phone or email regarding your request or any services you ask us to provide. We do not use the estimate form to add you to unrelated marketing lists. If you would like us to stop contacting you, email info@snowjokelawncare.com.
6. Cookies and Website Technologies
The Website itself is built to function without advertising cookies. Our hosting infrastructure and your browser may use strictly necessary technologies to deliver pages and keep the Website secure. If we add analytics or advertising tools in the future, we will update this policy to describe them. You can control cookies through your browser settings.
7. Service Providers
We rely on third-party providers to operate the Website and process form submissions. These providers process data on our behalf:
- A website hosting provider that serves the Website and may keep server logs.
- A transactional email provider (Resend) that receives your estimate request details and delivers them to our business inbox.
These providers handle information under their own terms and privacy practices.
8. Data Retention
We keep estimate request information for as long as reasonably necessary to respond to you, provide requested services, maintain business records, and comply with legal obligations. We have not set a fixed retention period on this page, and you may ask us to delete your information as described below.
9. Data Security
We use reasonable technical and organizational measures to protect information, including server-side validation, restricted access to credentials, and encrypted connections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Information Sharing
We do not sell your personal information. We share information only with the service providers described above, with people who need it to deliver the services you request, or when required by law or to protect rights, safety, or property.
11. Third-Party Websites
The Website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites and encourage you to review their policies.
12. Children's Privacy
The Website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has submitted information, contact us and we will take reasonable steps to remove it.
13. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of the personal information you submitted, subject to applicable law and our legitimate business record-keeping needs. You may also opt out of further communications at any time.
14. Updates to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when the policy was last revised. Continued use of the Website after an update means you accept the revised policy.
15. Contact Information
Snow Joke LLC, Louisville, Kentucky. Email: info@snowjokelawncare.com. Phone: +1 (313) 613-8582.